Everything you need to know
Guides to every major part of Spjallbox — from your first sign-in to connections, automation and billing. Written in plain language, not tech-speak.
Getting started
Connections
The chat widget on your site
Install the chat widget with one line of code and tailor it to your brand.
Email and mailboxes
Connect inbound mail, set up your own domain and add extra mailboxes.
Social channels and Slack
Connect WhatsApp, Instagram, Messenger and Slack to your inbox.
Integrations and API
Webhooks, the open API, Zapier/Make, e-commerce, CRM and accounting systems.
Daily work
Inbox, cases and chat
How requests flow in, how to assign, prioritize and resolve them — and where the contact history lives.
Automation
Rules that route and tag requests automatically, canned responses, SLA monitoring and CSAT.
Knowledge base
Write articles the AI uses in its reply drafts, and that double as a customer help center.
Management
Team and roles
Invite teammates, set up teams and understand the difference between owner, admin, agent and viewer.
Reports and analytics
The dashboard, in-depth reports, agent performance and real-time site visitors.
Subscription and billing
Plans, seat pricing, usage-based AI billing and how payments work.
Your brand
Put your own logo, colors and domain on the chat widget, portal and every email.
Can’t find your answer?
Send us a line — a human will reply.
If these pages don’t answer your question, contact our support team directly. We use Spjallbox ourselves, so the reply comes fast.