One shared inbox
Live chat, email, Instagram, Messenger, WhatsApp and forms become one timeline for every customer.
Features
The full support workflow in one system
A shared inbox, human-approved AI, verified chat, automations, reporting and white-label options for modern customer teams.
AI reply drafts
Drafts are grounded in your knowledge base and ready for a human to review before anything is sent.
Verified chat
Customers can identify themselves with Icelandic electronic ID through Kenni before sensitive conversations start.
Automation and SLA
Rules route, tag and prioritize conversations while SLA alerts keep response-time promises visible.
Analytics
Track response time, load, resolution rate and team performance in real time, with CSV export when needed.
Multilingual support
Icelandic and English are built in, and AI replies in the language your customer uses.
How it works
Fast replies, still human.
The request arrives
Every channel flows into one customer timeline with assignment, private notes and context.
AI drafts the answer
The draft is grounded in your documents and can be shortened, translated or made more formal.
Your team approves
Nothing is sent without a person reviewing it, unless you explicitly enable automation.