Fair from day one
Team costs ISK 3,900 per seat per month, excluding VAT. Draft replies and summaries are included. Automatic replies are optional. Three seats with drafts cost ISK 11,700 per month, excluding VAT.
Team
For growing support teams
- 3,900 kr per seat - add seats as needed
- Unlimited conversations
- All channels: live chat, email, Instagram, Messenger, WhatsApp
- Kenni electronic ID in live chat (optional, priced separately via kenni.is)
- AI draft replies and summaries included
- Automatic replies are optional and cost extra
- Integrations: WooCommerce, Shopify, HubSpot, Salesforce, Payday
- Automation, SLA, satisfaction surveys and automatic assignment
- Dashboard and reports
- Desktop and mobile apps: macOS, Windows, iOS and Android
- Zapier, Make, n8n and webhooks
- No Spjallbox branding
- 1 chat widget / brand
Business
For larger operations with more demands
- Everything in Team
- Custom branding and your own domain (white-label)
- Up to 3 brands (multi-brand chat widgets) on one account
- Roles, access control and audit log
- Priority support
Enterprise
For institutions and large-scale users
- Everything in Business
- Unlimited brands (multi-brand chat widgets)
- Single sign-on (SSO) and custom solutions
- SLA agreement
- Dedicated contact
- Data migration and certifications
Draft replies and summaries are included. Automatic replies are optional and cost extra.
All prices exclude VAT
Kenni electronic ID is an optional add-on and not included in the plans — cost follows kenni.is pricing.
Looking for an AI voice agent that answers phone calls? That's a separate, negotiated add-on subscription outside these plans — see the Voice Agent.
Calculator
What does it cost for your team?
Choose a plan and AI — seats only on Team and Business. The total cost appears in real time.
Monthly price
11.700 kr
excluding VAT
- Subscription · Team · 3
- 11.700 kr
- Drafts and summaries
- Included
- Automatic replies
- 0 kr
Kenni, the voice agent and other optional extras are not included here.
Try free for 14 daysThe AI
Choose your automation.
Draft replies and summaries are included with every subscription — the packs are only about automated case resolution.
No automatic replies
0 kr
Draft replies and summaries only
Pay as you go
0 kr
39 kr per conversation with an automatic reply
Pack · 200
5.900 kr / mo
29.5 kr average when all 200 are used
200 conversations included
Pack · 1,000
24.900 kr / mo
24.9 kr average when all 1,000 are used
1,000 conversations included
FAQ
About pricing and terms.
01How is the AI priced?
Draft replies, summaries and Improve reply are included with an active subscription and trial. Optional automatic replies cost ISK 39 per conversation on pay-as-you-go, or a fixed monthly pack fee. A conversation counts when an automatic reply is sent; this does not verify that the issue was resolved. Monthly packs stop new automatic conversations at their included allowance.
02Can I change plans at any time?
On an active web subscription, change your plan, seats or AI pack in Billing. Access changes immediately; your next regular bill uses the updated subscription and your renewal date stays the same. Manage App Store subscriptions in the App Store.
03Can you install Spjallbox for me?
Yes. Contact us to subscribe and let us handle the setup. We’ll install Spjallbox on your website at no extra cost — no coding or technical experience needed.
04Do I need a credit card to start?
New organizations get a 14-day Team trial with one seat. Draft replies and summaries are included; automatic replies start off. No card is needed. Without a card, access moves to a limited tier when the trial ends. If you activate a paid subscription, the payment terms shown at checkout apply.
05What does white-label and a custom domain include?
On the Business plan and above you can remove all Spjallbox branding and set your own logo, name and colors. You can also use a custom domain (e.g. inbox.yourcompany.com) pointing to your inbox. Your customers see only your brand — nothing that suggests Spjallbox.
06Where is the data stored?
All data is hosted within the European Economic Area and processed in line with GDPR.
07Does Kenni verification cost extra?
Yes. Kenni electronic ID is an optional add-on to the live chat — you turn it on if you want to verify customers’ national ID, name and phone number. The cost isn’t included in Spjallbox plans and follows current kenni.is pricing.
08Is there an AI voice agent that answers phone calls?
Yes — the Voice Agent is a separate add-on subscription outside these plans, with pricing negotiated per organization. See /en/voice-agent for details and contact us for a quote.
09What is multi-brand and how many chat widgets do I get?
Multi-brand means you run several separate chat widgets — each with its own look, domain and knowledge base — under one Spjallbox account. Solo and Team get one chat widget, Business up to three, and Enterprise unlimited.