New — add-on subscription

A phone agent that answers. In Icelandic.

Answers inbound calls instantly, grounded in the same knowledge base your live chat already uses. A separate add-on subscription outside the regular plans — activated by our team, not self-serve.

The Voice Agent is an add-on — not part of your existing Spjallbox subscription. Pricing is negotiated per organization and activation/setup is handled manually by our team.

Incoming call

+354 · 00:42

Hi, are you open tomorrow?

Yes, we are open from 10 to 6 tomorrow. Can I help with anything else?

Transfers to your team if needed

Transcript saved to the inbox

Why the Voice Agent

Same AI, new channel.

Answers instantly

No hold music, no dropped calls — every call gets a response in the first few seconds, around the clock.

Your existing knowledge base

Answers are grounded in the same knowledge base your live chat uses — no separate content to maintain.

Native Icelandic

Voice and comprehension tuned for Icelandic — no awkward robotic accent or grammar confusion.

Human handoff

When the request is too complex or the caller asks for a person, the call transfers immediately.

Shows up in the inbox

Every call — transcript, duration and recording — lands automatically in the same shared inbox as everything else.

Zero impact on your current setup

A fully separate add-on — it doesn't change your existing subscription, configuration or pricing.

How it works

From incoming call to resolved case.

The same flow you already know from live chat — just over the phone.

A customer calls

The phone number we assign to your organization.

AI answers and understands

Speech recognition plus your knowledge base find the right answer instantly.

Resolved — or transferred

Simple requests get resolved on the call. Complex ones transfer to your team.

Lands in the inbox

Transcript and recording get added to the conversation thread — nothing gets lost.

Pricing

Reference pricing, not a self-serve plan.

The Voice Agent isn't part of the standard price list — every org gets a negotiated monthly fee matched to expected call volume. These figures are a reference to give you a sense of scale, not selectable packages.

Tier

Small business

From 3,900 kr

100 min. included
45 kr/min overage

Tier

Mid-size business

From 12,900 kr

500 min. included
32 kr/min overage

Tier

Large business

From 39,900 kr

2,000 min. included
25 kr/min overage

Pricing is negotiated based on scope and needs — contact us for a quote.

Fixed monthly fee + included minutes, overage at a flat per-minute rate
A dedicated phone number for your org — your own or forwarded from an existing number
No commitment beyond a single month at a time

Get a quote

FAQ

Questions, answered.

Can’t find the answer? We reply fast.

Is this part of our current Spjallbox subscription?

No. The Voice Agent is a fully separate add-on subscription with its own pricing and activation — it doesn't change your existing plan, seats or settings.

Do we need to change our phone number?

Not necessarily — your existing number can be forwarded to the new Voice Agent number, or you can get a new number assigned directly.

How does the AI access our knowledge base?

It uses the same knowledge base your live chat already uses — articles you've already written don't need to be duplicated.

What happens when the AI can't answer?

The call transfers to a number your team pre-configures — the customer never has to call back.

How do we get set up?

Reach out and our team handles the entire setup: phone number, voice, greeting and transfer number — no self-serve settings page to figure out.