The AI phone agent that actually answers
Answers inbound calls instantly, grounded in the same knowledge base your live chat already uses. A separate add-on subscription outside the regular plans — activated by our team, not self-serve.
The Voice Agent is an add-on — not part of your existing Spjallbox subscription. Pricing is negotiated per organization and activation/setup is handled manually by our team.
Why the Voice Agent
Same AI, new channel.
Answers instantly
No hold music, no dropped calls — every call gets a response in the first few seconds, around the clock.
Your existing knowledge base
Answers are grounded in the same knowledge base your live chat uses — no separate content to maintain.
Native Icelandic
Voice and comprehension tuned for Icelandic — no awkward robotic accent or grammar confusion.
Human handoff
When the request is too complex or the caller asks for a person, the call transfers immediately.
Shows up in the inbox
Every call — transcript, duration and recording — lands automatically in the same shared inbox as everything else.
Zero impact on your current setup
A fully separate add-on — it doesn't change your existing subscription, configuration or pricing.
How it works
From incoming call to resolved case.
The same flow you already know from live chat — just over the phone.
A customer calls
The phone number we assign to your organization.
AI answers and understands
Speech recognition plus your knowledge base find the right answer instantly.
Resolved — or transferred
Simple requests get resolved on the call. Complex ones transfer to your team.
Lands in the inbox
Transcript and recording get added to the conversation thread — nothing gets lost.
Pricing
Reference pricing, not a self-serve plan.
The Voice Agent isn't part of the standard price list — every org gets a negotiated monthly fee matched to expected call volume. These figures are a reference to give you a sense of scale, not selectable packages.
Tier
Small business
From 3,900 kr
- 100 min. included
- 45 kr/min overage
Tier
Mid-size business
From 12,900 kr
- 500 min. included
- 32 kr/min overage
Tier
Large business
From 39,900 kr
- 2,000 min. included
- 25 kr/min overage
Pricing is negotiated based on scope and needs — contact us for a quote.
- Fixed monthly fee + included minutes, overage at a flat per-minute rate
- A dedicated phone number for your org — your own or forwarded from an existing number
- No commitment beyond a single month at a time
FAQ
Questions, answered.
01Is this part of our current Spjallbox subscription?
No. The Voice Agent is a fully separate add-on subscription with its own pricing and activation — it doesn't change your existing plan, seats or settings.
02Do we need to change our phone number?
Not necessarily — your existing number can be forwarded to the new Voice Agent number, or you can get a new number assigned directly.
03How does the AI access our knowledge base?
It uses the same knowledge base your live chat already uses — articles you've already written don't need to be duplicated.
04What happens when the AI can't answer?
The call transfers to a number your team pre-configures — the customer never has to call back.
05How do we get set up?
Reach out and our team handles the entire setup: phone number, voice, greeting and transfer number — no self-serve settings page to figure out.
Want to hear how it sounds?
Send us a line — we'll set up a test call and walk through pricing for your call volume.
Contact us