Shared inbox
Every channel and the full conversation history in one place — whoever replies gets the context.
AI-powered customer service inbox
Every request. One inbox. Your team in control.
Live chat, email and social messages flow into one inbox. AI drafts the reply — your team has the final say. Start with your company information and try the first draft.
14-day trial — no credit card — data hosted in Europe
Illustration using sample data
AÓ Open
Anna Ólafsdóttir
Instagram · first message
Request arrivesDraft readyYou approve
GmailOutlookMessengerInstagramWhatsAppLive chatFormsOpen API
In short
Every channel. One brain.
Requests from live chat, email, social media, your own systems and phone calls flow automatically into the same AI brain — and from there into one inbox your team works from.
Live chatEmailSocial mediaForms & systemsPhone calls
One inbox. One customer story.
Live chatEmailInstagramMessengerWhatsAppForms
How it works — 01
The request arrives.
Live chat, email, Instagram, Messenger, WhatsApp and forms — everything flows automatically into one place with the customer’s full history.
- One timeline per customer
- No tab-switching, no lost requests
- Kenni electronic ID right in the chat
Inbox · all channels3 new
- kristin.joIs this in stock in size M?now
- Sigríður BjörnsCan I change my address?2m
- Anna ÓlafsdóttirWhen will I get order 4821?6m
How it works — 02
The AI drafts.
AI prepares draft replies using your knowledge base for context. You review the content before sending.
- Draft replies informed by your sources
- Summaries for long cases
- Trained on your own documents and pages
- Replies in the customer’s language — Icelandic, English and more
AI suggestion · draft
Hi Anna! Order 4821 shipped today and will arrive in 1–2 business days. You will get a tracking number as soon as it is on its way.
Based on: Shipping & delivery
How it works — 03
You have the final say.
Review it, adjust if needed, and send with one click. Automatic replies start off and are only enabled if you choose them.
- Review draft replies before you send
- Automation only if you turn it on
- SLA monitoring and a dashboard included
Edit Approve and send
Hi Anna! Order 4821 shipped today and will arrive in 1–2 business days.
Case resolved in 38 sec
- GDPR-ready by design
- Data hosted in Europe
- Kenni electronic ID
- Made in Iceland
Features
Everything the team needs.
Inbox, knowledge and drafts in one place. See what each plan includes in pricing.
Drag — or use the arrows
Setup
One line. One step at a time.
Paste one line of code on your site and the live chat is up and running. The first approved AI reply is the goal — not creating an account.
index.html
<script
src="https://www.spjallbox.is/embed.js"
data-public-key="pk_••••••••"
async
></script>That’s the whole setup — really
In numbers
Speed. Control.
Channels in one place, help with replies and clear ownership across your team.
0shared inbox
0days in your Team trial
0 krextra charge for draft replies
0 krto get started — no card
Live
Sample inbox — what a day looks like
0Open requests
0Drafts waiting
0:00Avg. reply time
0Resolved today
- Anna · new return requestnow
- Draft ready in natural Icelandic9 sec
- Jóna approved and sent14 sec
- Bjarni · order status41 sec
Integrations
Works with your tools.
KenniSlackZapierMakeWooCommerceShopifyHubSpotSalesforcePaydayn8n
New · add-on subscription
Answers the phone too.
The same AI brain that drafts your replies can now answer incoming calls in natural Icelandic — and the call lands in the same inbox as everything else.
- Natural-sounding Icelandic voice, around the clock
- Calls and transcripts land automatically in the inbox
- Set up and priced together with us — not a self-serve purchase
Incoming call · +354 555 0102
Voice agent answering…
"Hi! How late are you open today?"
"Until 18:00 today — see you soon!"
Saved as a call in the inbox · 41 sec
Pricing
Transparent. No lock-in.
Team costs ISK 3,900 per seat per month, excluding VAT. Drafts and summaries are included; automatic replies are optional. Start a 14-day Team trial with one seat and no card.
Most popular
Team
For growing support teams
3.900 kr/ seat / mo
- 3,900 kr per seat - add seats as needed
- Unlimited conversations
- All channels: live chat, email, Instagram, Messenger, WhatsApp
- Kenni electronic ID in live chat (optional, priced separately via kenni.is)
- AI draft replies and summaries included
- Automatic replies are optional and cost extra
Business
For larger operations with more demands
7.900 kr/ seat / mo
- Everything in Team
- Custom branding and your own domain (white-label)
- Up to 3 brands (multi-brand chat widgets) on one account
- Roles, access control and audit log
- Priority support
Enterprise
For institutions and large-scale users
Custom.
- Everything in Business
- Unlimited brands (multi-brand chat widgets)
- Single sign-on (SSO) and custom solutions
- SLA agreement
- Dedicated contact
- Data migration and certifications
Draft replies and summaries are included. Automatic replies are optional and cost extra.
FAQ
Frequently asked questions.
01What is Spjallbox?
An Icelandic service desk where requests from live chat, email, forms and social media land in one inbox. The AI writes draft replies — your team reviews and sends them. Automatic replies are a separate option.
02Does the AI take over conversations?
No. It classifies, suggests and drafts, and your team reviews drafts before sending. Automatic replies are is optional and always under your control.
03Which channels does Spjallbox support?
Live chat on your website, email on your own domain, forms and social media — Instagram, Messenger and WhatsApp. Zapier, Make, n8n and an open API connect the rest.
04Can customers verify themselves with electronic ID?
Yes. Turn on Kenni in the live chat to get a verified national ID, name and phone number before the conversation starts. This is an optional add-on — cost isn’t included in the subscription and follows kenni.is pricing.
05Where is the data stored?
Within the European Economic Area, encrypted both in transit and at rest, with row-level access control. Built with GDPR in mind from day one.
06Can you install Spjallbox for me?
Yes. Contact us to subscribe and let us handle the setup. We’ll install Spjallbox on your website at no extra cost — no coding or technical experience needed.
07How quickly can I get started?
Start with your company information, try a draft and connect one channel. Setup time depends on your website and connections.
08Does the AI speak Icelandic?
Yes — it writes replies in natural Icelandic and keeps your company’s tone. Wording and style can be tuned per channel. It replies fluently in English too.