One shared inbox
Live chat, email, Instagram, Messenger, WhatsApp and forms become one timeline for every customer.
AI customer service inbox from Iceland
Every request.One inbox.Answered in minutes.
Spjallbox brings live chat, email, social messages and forms into one shared inbox. AI drafts the answer, your team keeps the final say, and setup takes one day.
14-day trial · no credit card · data hosted in Europe
Live conversation
Hi, can I change the delivery address for order 4821?
Draft ready: Yes, we can help. Since you are verified, I can open the order right away.
Human review: approve, edit or translate before sending.
Live chatEmailInstagramMessengerWhatsAppForms
The platform
Everything your team needs.
One focused system for conversations, AI assistance, automation and reporting.
AI reply drafts
Drafts are grounded in your knowledge base and ready for a human to review before anything is sent.
Verified chat
Customers can identify themselves with Icelandic electronic ID through Kenni before sensitive conversations start.
Automation and SLA
Rules route, tag and prioritize conversations while SLA alerts keep response-time promises visible.
Analytics
Track response time, load, resolution rate and team performance in real time, with CSV export when needed.
Multilingual support
Icelandic and English are built in, and AI replies in the language your customer uses.
FAQ
Common questions.
01Does the AI answer customers automatically?+
Not by default. Spjallbox drafts, summarizes and suggests replies, but your team approves every response unless you explicitly enable automation.
02Where is data hosted?+
Spjallbox is built with GDPR in mind and hosts customer data in Europe.
03Can customers identify themselves in chat?+
Yes. Companies can enable Kenni electronic ID verification in the live chat to confirm name, phone number and Icelandic national ID.